Privacy Policy

At Duration Exteriors LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services — including communications via text messages. By using our site or services, you agree to the practices described in this policy.

1 Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide via forms, signups, or scheduling tools.
• Property Information: Property address, service needs, or service preferences.
• Usage Data: IP address, browser type, device identifiers, and browsing behavior collected via cookies or analytics.
• Communication Data: Preferences for SMS communication, opt-ins, and related consent records.

2 How We Use Your Information

We use your information to:

• Deliver and manage exterior services
• Respond to inquiries, support requests, or project needs
• Communicate updates, offers, or appointment reminders via email or SMS (with prior consent)
• Improve our website functionality and service delivery
• Ensure compliance with legal or contractual obligations

3 Sharing Your Information

We may share your information with:

• Service Providers: Including CRM platforms, scheduling software, and email/text messaging platforms — strictly to deliver services you've requested.
• Affiliates: Personal data may be disclosed to our affiliates or subsidiaries, who are bound by this policy.
• Legal Authorities: When required by law or necessary to protect our rights.

SMS Disclosure

Duration Exteriors LLC may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service: We do not share your opt-in to an SMS short code or 10DLC campaign with any unrelated third parties. We may share your Personal Data only with trusted providers that assist in delivering the messaging service.
• Additional Disclosures: Affiliates may access Personal Data, but any use will follow this Privacy Policy. Opt-in data and consent for SMS messaging will never be sold or shared for purposes outside of the SMS communication you've agreed to receive.

4 Cookies and Tracking

Our site may use cookies and similar technologies to personalize your experience, analyze traffic, and improve functionality. You may disable cookies through your browser settings, but some features may not function properly.

5 Your Rights and Choices

You may:

• Access or update your personal information
• Opt out of promotional emails or SMS communications at any time
• Request deletion of your data
• Revoke SMS consent by replying "STOP" to any of our messages

To exercise your rights, email us at: durationexteriors@gmail.com

6 Data Security

We take your privacy seriously and use appropriate technical and organizational safeguards — including encryption, access controls, and secure storage — to protect your personal data. No system is 100% secure, but we take every reasonable step to protect your information.

7 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact Us

Questions or concerns about this Privacy Policy or how your data is handled?